📧 Email Contact Options
Carbonite provides several support and service email addresses for different needs:
💬 Endpoint Backup Support: endpointsupport@carbonite.com (24/7)
💬 Microsoft 365 Backup Support: Office365Backup@carbonite.com (24/7)
💬 Server Backup Support (EVault): support@evault.com (24/7)
📩 General Sales & Inquiries: wr-customersales@opentext.com (North America)
📩 Media Contact: media@carbonite.com
Email support is useful for non-urgent issues, detailed technical queries, or when you need to share logs and screenshots.
🛠 Contact for Sales & Business Inquiries
If you’re exploring Carbonite products or need help with sales questions, the company offers direct contacts:
📞 North America Sales: 1-877-612-6012
📞 Small Business Backup Sales: 1-833-520-2313
📞 Data Protection Strategies: 1-877-901-3282
📍 Carbonite Offices: Listed for multiple regions including USA, Canada, UK, France, Germany, and India.
These sales contacts can guide you through choosing the right product, comparing plans, or speaking with a sales representative about enterprise solutions.
🧑💻 Online Support & Help Resources
In addition to direct contact, Carbonite provides extensive online support tools:
🔹 Support Knowledge Base
A searchable library of articles on installation, backup troubleshooting, restores, and account management — so you can often find quick answers without contacting an agent.
🔹 Support Portal & Tickets
If self-help articles don’t solve your issue, you can submit a support request through the official Carbonite support portal. This creates a ticket that a support agent will respond to by email.
🔹 Mobile Support via App
Users of the Carbonite Safe mobile app on iOS and Android can open the app and access Help & Support directly from the menu.
📌 Important Tips When Contacting Carbonite
🎯 Verify your product and email: When contacting support, be ready to provide your registered email, backup plan, and product version — this helps reps assist you faster.
⏰ Know your time zone: Regional support availability may vary depending on your plan and location.
🧾 Account-specific issues: For account access or billing questions, verify your identity as requested by the support team.
📞 Summary of Contact Methods
Support Phone (Regional): Provided above for major regions including India and North America.
Email Support: Available 24/7 for certain products.
Sales Contacts: Separate numbers for sales and consultation.
Online Support & Help Center: Knowledge base, ticketing, and app support.
📌 Final Thoughts
Whether you’re facing a technical error, need help restoring data, planning a business backup rollout, or simply want to explore Carbonite’s offerings, knowing how to contact the company can save you time and frustration. With a network of regional support numbers, multiple email contacts, and a comprehensive online help ecosystem, Carbonite gives you several channels to reach the help you need — tailored to your specific problem and location.